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FAQ's

How long do I get the letters for?

The hire period generally covers the day and evening of the wedding, but we work closely with our couples to accommodate you so that your special day goes without a hitch.

In general we will drop the signs on the morning of the wedding and we usually pick the signs up the following day, but if your venue stipulates that it must be cleared on the night of the wedding we can just as easily pop along in the wee hours, it's not a problem. We will liaise with the wedding coordinator in the run up to the wedding to arrange delivery and collection.

If you are staying overnight at the venue and having a private breakfast the following day, we can sometimes arrange to collect them later on the following day so that you can enjoy them for just that little bit longer. Please discuss this with us at the time of booking. 

 

How big are the letters?

The letters are all 1.2 metres / 4ft tall.

When placed side by side the LOVE letters measure 4.2 metres.

If you are tight for space you can always overlap the letters - they look just as fabulous!

Where should I put the letters?

Where shouldn't you put them?! They look fantastic everywhere! We especially love them near the dance floor or at the front of the aisle.

 

We recommend that the signs are placed against a wall or backdrop so that guests do not bump into them once the bubbles start flowing!

 

Can the lights go outside?

Our light up signs are suitable for outside use but we of course ask you to give consideration to the weather when doing so! A wet and windy day will result in signs that look far from impressive, and may result in damage being caused to them.

Can I move the letters around the venue?

Of course you can! Please just be mindful of the recommendations above regarding positioning.

 

Do you deliver?

Yes. The hire cost includes delivery within 30 miles of Biggleswade, Beds. We will of course go further afield but a small cost may be incurred for this to cover travel costs. 

When you hire our signs, you are paying for a complete service. We will deliver the signs to your venue and set them up in a location chosen by you. You will have use of the signs for the entire day, and we will then return to the venue once it's all over to pick up the signs. You need not lift a finger!

Exactly when we deliver and pick up the signs will be dependent on your venue and whether we have any bookings the day before or after your event. We will ask you for the details of your wedding coordinator so that we can liaise with them directly to make the necessary arrangements...we don't want to add any further things to your ever-growing list!

Do you require a deposit?

Yes. If you wish to hire any of our light up signs we ask for a deposit of £100 at the time of booking to (a) secure the date so that nobody else can get their paws on our lovely lights on your special day, and (b) allow us to rectify any damage that may occur whilst they are in your possession (as soon as we deliver and set up the lights at your venue, they are classed as being in your 'possession') The deposit will be refunded upon safe receipt of the signs.

Which payment methods do you accept?

Bank Transfer payment please, we don’t accept Card, PayPal or Cash.

When is the full amount due?
The full hire fee is due one month before your event, but you are welcome to settle the balance any time before this date should you prefer.

 

Who do I contact if I have a problem during my hire?

This is not something that we have ever experienced but if something untoward should happen simply contact us on 07921 579739 and we will jump to your rescue!

ANY OTHER QUESTIONS WE HAVEN'T COVERED HERE? GET IN TOUCH AND WE'LL BE HAPPY TO HELP!